Before shipping out our pins, we will do a thorough quality control to ensure that all pins are free of defects. However if by chance that a defective pin did slip by our quality control, please take a picture of the defect and send it to us at firstname.lastname@example.org. We will then issue you a refund or send you a replacement.
Hard enamel pins are created the same way as soft enamel pins, but include an extra step of heating and polishing the pin so that it achieves a high quality flat finish. Hard enamel pins are more durable than soft enamel pins, but does not have the textured feel of soft enamel pins. We will use hard enamel pins when we feel necessary.
Plating is a manufacturing process in which the pin is coated with a thin layer of metal. This coating can be a variety of colors and the most popular are gold, silver, bronze, black nickel and copper.
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